#help you everytime FAQs
SAVYZ is a fashion brand in Bangladesh, offering a wide range of trendy and high-quality fashion wear for both men and women. Our collection includes casual, formal, and ethnic wear, catering to diverse fashion needs.
We deliver to all locations across Bangladesh. Every order comes with a tracking number for easy monitoring. Please allow 1-3 business days for delivery, though times may vary during sales and promotions.
Once your order is shipped, you will receive a tracking number via sms. You can use this number to track your package on our delivery partner’s website. If you have any issues with tracking, feel free to contact our customer support.
Yes, we offer free shipping on qualifying orders. The minimum order amount required for free shipping will be displayed during the checkout process. For orders that do not qualify, a standard shipping fee will apply.
No, once an order is placed on our website, it cannot be canceled. Please make sure to double-check all details before confirming your order.
Exchanges are accepted at the time of delivery. If you need to exchange an item, it must be in its original, unused condition with tags intact. Exchanges are allowed for size issues only, and customized products are non-exchangeable. Our delivery agent will assist you during the exchange process.
No, SAVYZ does not accept returns or refunds. Please ensure that you check the product thoroughly at the time of delivery. If you refuse to accept the order, you will be required to cover the delivery charges.
If you receive a damaged or incorrect item, please contact our customer service immediately with your order details and a picture of the product. We will work to resolve the issue promptly.
You can contact our customer support via email at support@savyzbd.com or call us at +880 1825-32 43 23. We’re available to assist you with any questions or concerns.
Yes, a size guide is available on each product page to help you choose the right fit. We recommend reviewing the size chart before placing your order to ensure the best fit.
No, customized products are non-exchangeable as they are made specifically according to your preferences. Please make sure all details are correct before placing an order for customized items.
No, there are no extra charges for exchanges if done at the time of delivery. However, if you choose not to accept the order, you will be responsible for the delivery charges.
Stay connected with SAVYZ by subscribing to our newsletter, and following us on social media platforms. This way, you’ll be among the first to know about our latest arrivals, sales, and special promotions.
Currently, SAVYZ operates as an e-commerce brand only. All orders can be placed online at savyzbd.com.